FEATURES

The most important at a glance

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Range

Complaints
  • User-friendly installation and management of the complaint
  • Workflow based complaint capture
  • Wizard-supported quick capture
  • Assignment of external documents
  • Dashboard function
  • Graphical analysis
  • Integration of e-mail and SMS messages
  • Mobile capture, independently of device

Range

Administration
  • Individual field and table definition
  • Administration of the users/rights
  • BPMN Workflow Model
  • Deposit of a complete role structure
  • Translation/Localisation
  • Client definition
  • Containers Sorts, -/Categories ,/Types
  • Graphics, evaluations
  • Addresses, contacts and companies
  • Text-template types
  • Forms
  • Maintenance of articles and batches

How does jellycon ® improve your complaint management?

  • Control of all complaints in one place
  • Retrace customer communication in a few clicks
  • Transparent processes and definable responsibilities
  • Automatically distribution of all important data to specified people
  • Shorter response times
  • Real-time reporting function

Clever complaint management is the basic module of successful corporate management.

What are the advantages of complaint management for my company?
  • Improved customer support and thus corporate perception
  • Acceleration of your sequence of operations
  • Identification of defects and weak points at products
  • Feedback management helps you to expand and consolidate your position at the market
Start quickly and successfully: This is how it works!

Analyze and defineyour complaint workflow. You do this by documenting internal processes in the event of complaints. Afterwardstransmit your workflow in BPMN format. You can define responsibilitiesresponsibilities as well as set up notifications.

jellycon® is configurable for your individual application. A flexible, role-based user access system controls access rights. Multi-tenancy and multilingualism make your complaint- and claim-management flexible and international! Simply, safe, jellycon® !

Whether on your desktop system, tablet or smartphone. jellycon® becomes your individual software solution. Platform independent, anywhere and anytime. jellycon®quite mobile!

The focus is on your individual business process. With the jellycon® workflow-manager (BPMN 2.0), processes can be pictured targed-oriented and practice-oriented and can reliably implemented for daily work. jellycon® equipped for every task!

Get into your daily work with overview! The jellycon® Dashboard brings together the most important information and gives you the overview you need to make your decisions. Email or text messages keep you informed about important events. jellycon® always up-to-date!

Whether you want to start with a workplace or set up your complex organization forward-looking with jellycon® . With the flexible license models, jellycon® always has a solution. Purchase or monthly license fee, hosted trial license, as well as on-site installation of a web server. You decide. jellycon® quite customer-oriented!

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